FAQ'S

What are your working hours?

 Our customer service specialists are available from 7:00 am to 11:00 pm every day. Our chauffeurs are at your service 24 hours a day, 7 days a week, 365 days a year.

Can I pay in cash to my driver?

Yes, you can either pay cash in the car or credit card.

What types of payment do you accept?

We accept all major credit cards, cash, crypto currencies and personal checks.

What are my options for reservation?

You have 3 options. Either call our office at (858) 922-7225 or book a reservation by emailing our office at Info@asandiegolimo.com or book your reservation online using our website www.asandiegolimo.com.

Are your rates charged per passenger or per vehicle?

   Our rates are calculated per vehicle. At the time of booking, we ask for the number of passengers to make sure the vehicle size is comfortable.

What happens if I don’t get an email confirmation? Is my reservation active?

 We send the confirmation to the email address provided. If the confirmation is not in your spam folder, please feel free to call us and we will be happy to send you another. The email confirmation is for your records to make sure your reservation is valid.

I have a reservation but did not show up to meet my chauffeur. Will I still be charged?

Yes. if we are unable to reach you by phone or text then reservation will be considered a “no show” and you will be charged the full amount of the reservation. Please call us (858) 922-7225 to make any changes to your reservation.

What is “Meet and Greet” service?

   This is when the chauffeur will wait inside the pickup location with a personalized sign. There is an additional fee of $15 for this service.

Is there an additional fee for after midnight arrivals? How will I contact my chauffeur?

   Yes, an additional fee of $20. In which case, our receptionist will leave a voicemail and text with the name and phone # of your chauffeur. Your chauffeur will also give you courtesy call after your scheduled arrival time to confirm he is waiting.

I’m running late. How long will the chauffeur wait for me?

Our chauffeurs will wait an additional 30 minutes after your scheduled arrival time for airport pickups to allow you to gather your luggage, for international travel, we recommend arranging your pickup time 30-45 minutes after the flight arrival to allow entry through customs.

   For pickups at locations other than the airport, our chauffeurs are allowed to wait for 10 minutes to load the vehicle and depart without incurring additional fees.

Is there an additional charge if the chauffeur has to wait for me?

   Yes. If your chauffeur is still waiting to depart past the allowed wait time, we will apply Wait Fee ranging from $30–$125 per hour depending on the vehicle. The fee will be charged in the 30 minutes increments and added to the total reservation fee.

My flight will be delayed or arriving early. What do I do?

Our Customer Service Specialists do monitor flight arrival times for our clients to ensure our chauffeurs will arrive on time. In the event of last-minute change to your flight, please call our office at (858) 922-7225 or email us Info@asandiegolimo.com and we will update your reservation.

What is your cancellation policy?

  Our cancellation policy depends upon the type of vehicle booked for the reservation:

1. Sedan Cancellation Policy: We understand your travel plans may change, and other circumstances may arise. With that in mind, just give us a call at (858) 922-7225 at least 4 hours prior to your scheduled pick time to avoid the cancellation fee. If you need to cancel 4 hours or less before your pick time, the full amount of your reservation will be nonrefundable. For all pickups and drop offs outside San Diego County such as Los Angeles, Irvine etc. and charter hourly rentals, we require 24 hours advance notice for cancellations.
2. Limousine/Sprinter/Party Bus or Charter Bus Cancellation Policy: For our specialty vehicles, please contact our office at (858) 922-7225 to cancel the reservation within 7 days of the service date. At that time, the deposit amount will be nonrefundable. If you need to cancel within 72 hours of the service date and time, the full amount of the reservation will be nonrefundable. Deposits will be subtracted from the “Total Due” prior to processing payment.